INSIGHTS & PRACTICE

Client operations journal

Practical guides to client enquiries, CRM, contracts, service delivery and responsible AI.

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148 publications

Contracts and obligations

ECM and corporate document management 

Approximately 70% of corporate information remains unstructured, complicating document search, analysis, and management. Effective implementation of ECM systems is critical for optimizing business processes and ensuring regulatory compliance.

Delivery and client service

SLA and managed services: service standards 

An organization's IT infrastructure unexpectedly fails, and the responsible specialist is on vacation. This situation requires clear service standards that ensure uninterrupted operation and rapid incident response.

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