INSIGHTS & PRACTICE

MDM

Practical guides to client enquiries, CRM, contracts, service delivery and responsible AI.

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10 publications

Client data and integrations

AI-driven data governance for system integration quality 

By 2026, over 70% of successful digital transformation initiatives will rely on an effective Data Governance strategy integrated with artificial intelligence capabilities. This will enable addressing data quality issues critical for system integration. The increasing complexity of enterprise IT land

Delivery and client service

SLA and managed services: service standards 

An organization's IT infrastructure unexpectedly fails, and the responsible specialist is on vacation. This situation requires clear service standards that ensure uninterrupted operation and rapid incident response.

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